Success Stories


Facility / Organization

Swift Current Care Centre


Swift Current, Saskatchewan


The Saskatchewan Ministry of Health Continuing Care Branch had commissioned LTS Consulting to implement a pilot project in five LTC homes from separate regions. Swift Current was identified as pilot site.

Project Work

In this project, LTS ran a rapid improvement event designed to improve the dietary process by reducing resident wait times. The breakfast process from preparation to serving in the dining room to the tray line resulted in residents continually waiting for the meals and caused daily frustration for both staff and residents.


Resident wait time was improved 86% and the number of care aids required in the dining room to help serve breakfast was reduced by 50%. Time was redeployed into value added time with the resident; staff can now make fresh hot toast for the resident, interact with them during the meal, and help with little things like putting jam on their toast.


Registration now open for the Laurie Ford seminar 

LTS Presents: How Leaders Can Use the Four Conversations


Tuesday, February 10, 2015

9 am to 4 pm


Canad Inns Garden City, 2100 McPhillips St., Winnipeg MB


Full day seminar, includes lunch, coffee breaks, and a copy of Laurie and Jeffrey Ford’s book, The Four Conversations, for $225.00 plus GST. You can use a major credit card—


if you want to make a group booking or pay with a corporate purchase order number, 
please call Stacey Harder at 306.531.6622 or email Stacey@ltsee.com

  • Price: $225.00 Quantity:
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