Facility / Organization
Saskatchewan Government Insurance
LTS was brought in to help create a new, more efficient process.
LTS trained and supported the team lead and the team through the entire implementation process, with onsite mentorship during team days and improvement activities. LTS also produced a final report.
Using Lean principles and methodology as taught by LTS, the team created a new process while consulting with their customer base to reduce the time to issue permits, while moving to a more secure payment process.
The increase in time to complete the secure payment process at SGI was offset by the reduction in rework and client follow-up, netting an overall reduction in processing time and the elimination of all outstanding receivables.