Facility / Organization
Saskatchewan Government Insurance
Location
Commitment
LTS was brought in to help create a new, more efficient process.
Project Work
LTS trained and supported the team lead and the team through the entire implementation process, with onsite mentorship during team days and improvement activities. LTS also produced a final report.
Using Lean principles and methodology as taught by LTS, the team created a new process while consulting with their customer base to reduce the time to issue permits, while moving to a more secure payment process.
Outcomes
The increase in time to complete the secure payment process at SGI was offset by the reduction in rework and client follow-up, netting an overall reduction in processing time and the elimination of all outstanding receivables.