Success Stories


Facility / Organization

City of Ottawa


Ottawa, Ontario


The city of Ottawa had commissioned LTS to work on a series of process improvement projects. This project focused on improving how the city processes payments and housing credits for the vulnerable population. There are over 3,000 payments processed annually and the process had a variation of between two and fifteen days turnaround with a 30% rejection rate.

Project Work

Using Lean principles and methodology as taught by LTS, the team created a new process while consulting with their client base to reduce the time to issue payments.


Time to issue payments went to a consistent maximum of two days from receipt of request to issue of payment / credit memo, and a reduction to 5% rejection rate.

LTS trained and supported the team lead and the team through the entire implementation process, with onsite mentorship during team days and improvement activities. LTS also produced a final report.


Registration now open for the Laurie Ford seminar 

LTS Presents: How Leaders Can Use the Four Conversations


Tuesday, February 10, 2015

9 am to 4 pm


Canad Inns Garden City, 2100 McPhillips St., Winnipeg MB


Full day seminar, includes lunch, coffee breaks, and a copy of Laurie and Jeffrey Ford’s book, The Four Conversations, for $225.00 plus GST. You can use a major credit card—


if you want to make a group booking or pay with a corporate purchase order number, 
please call Stacey Harder at 306.531.6622 or email Stacey@ltsee.com

  • Price: $225.00 Quantity:
  • $0.00