Dale Schattenkirk will be a featured speaker at this year’s Canadian Public Sector Lean Summit in Fredericton, New Brunswick. Dale will present on “Meaningful Metrics for Municipalities to Drive Improvements Using Value Stream Mapping,” on April 18, 2016, at 3:40 pm. You can find more information here.

Here’s what you can expect at Dale’s presentation:

Today’s municipalities understand the need to use data and information to drive decision making for quality improvement initiatives and day-to-day operations. This workshop will walk participants through the steps to create a system value stream map for their municipality and how to build a comprehensive, yet highly functional, metrics system. The presentation will then tie together the metrics system, quality board huddles, quality improvement projects and system transformation.

These connections will show participants that they cannot be a world class organization without having a comprehensive yet uncomplicated measurement system to identify how well the organization is performing and where its primary opportunities lie. This presentation will use case studies from a large city (Ottawa), a smaller city, and a county, to ensure all participants understand how this methodology will work in their specific environment.