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Bonita Matushewski

Bonita Matushewski, Chief Executive Officer of LTS Consulting, and a Lean Six Sigma Black Belt, is an accomplished executive leader and senior consultant with over a decade of professional experience. She holds a degree in public administration and political studies, and a project management designation. While leading organizations to success, she has been recognized by winning multiple Green Ribbon Awards in quality improvement.

Bonita had an early career as a senior policy analyst with the Saskatchewan provincial government. During her work writing policy and procedure documents, she noticed there was a lack of interaction with frontline staff on whom these polices would impact. Bonita began to seek a way to allow staff to become more empowered and engaged.

Since then, Bonita has proven herself as an entrepreneur and a leader in staff engagement, quality improvement, and in business transformations across Canada. She strives to help individuals gain a voice within their organizational systems. She has planned, managed, and monitored the entire life cycle of projects, keeping every one of them on time and within budget, on contracts that ranged in size from the low five figures up to seven figures. As a business co-founder and principal, she has presided over the growth of LTS Consulting Inc., which began as a small, regional firm, and became a national company with annual seven figure revenues and a large public and private sector client base.

As a leader, Bonita has helped shape significant capacity building projects in quality improvement in Manitoba, Ontario, Saskatchewan, and PEI. She has not only trained hundreds of people in Lean methods, but has also brought about fundamental change in the efficiency and effectiveness with which organizations perform.

Candice Bryden

Consultant, LSS Black Belt, BSc

Candice Bryden is a Lean Six Sigma Black Belt and a registered nurse with decades of experience as a leader in the field of quality improvement. She has a solid background in training, building capacity, and aligning process improvement with strategic objectives.

Candice served as Director of Quality Services for the Saskatoon Regional Health Authority from 2004 to 2015, with a specialty in the last three years as director of Kaizen promotion, managing a staff of 40 and leading dozens of successful improvement events. Improvement reviews and events that Candice led resulted in increased productivity of direct and indirect care providers giving time back for patient care with estimated savings of $1.6 million. Among her many accomplishments, she directed activities that achieved an overall reduction in defects resulting in improved patient safety with estimated annual savings of $900,000.

Allyson Friesen

Consultant, LSS Black Belt, MA

Allyson Friesen, Lean Six Sigma Black Belt consultant and Registered Professional Planner, has a unique and broad background, incorporating local government process improvement and corporate strategic planning experience in both operational and consulting capacities. She holds an MA in Leadership and Training from Royal Roads University, Victoria, and a BPE in Leisure & Sports Administration from the University of British Columbia. In addition she has a diploma in public sector management from the University of Victoria, and is also a registered professional planner with the Canadian Institute of Planners in Ottawa.

An enthusiastic leader and teacher, Allyson has developed her expertise in strategic planning and implementation, process improvement, project management, training and facilitation, policy development and review, program evaluation, and organizational development throughout her career, including extensive experience with BC cities and municipalities. In addition she has worked in the healthcare sector with LTS, providing one-to-one mentoring for trainees in quality improvement programs, and in adult education, where she was director of a registered trade college.

Allyson has the ability to quickly connect with clients and provide personalized leadership and mentorship to each individual, helping them to reach their end goals.

Maurice Mierau

Research Lead, MA

Maurice has over 15 years’ experience as a nationally recognized, award-winning writer and editor for the medical and technical fields, financial services, and the arts sector. He has completed many projects that involved writing, editing, proofreading, and production management, for proposals, books, magazines, on-line formats, and policy and procedure documents. He holds a Master of Arts in English from the University of Manitoba. Maurice’s many years of producing key deliverables give him an important skill set for LTS and for client projects.

Eileen Patterson

Consultant, MA

Eileen has been leading healthcare renewal initiatives and building organizational capacity for sustainable improvements for the past twenty years. She brings experience and expertise in the areas of leadership, organizational change management, provincial and sector wide capacity building, and regional health service integration. She specializes in aligning improvements to client values and provincial accountabilities. Eileen studied at Queen’s University, where she received her Bachelor of Arts; she then went on to complete her Masters in Continuing Education, and also has a project management designation.

Eileen focuses on helping groups identify their best opportunities, and provides planning and support in the implementation of changes. She provides services to design, develop, and support delivery of quality improvement collaboratives, initiatives, and overall programs that have proven results. Her areas of expertise include leading innovations, building capacity for new service delivery models, and supporting new leadership practices for improved organizational performance. Eileen brings a high level of experience to the LTS team. She is well recognized for her ability to capture customer values and align them with organizational strategy.

Rick Volpel

Consultant, LSS Master Black Belt, MA, PMP

Rick is a certified Lean Six Sigma Master Black Belt and a project management professional with Bachelor’s and Master’s degrees in Science. He is a skilled and experienced, value-focused leader, with a proven record of success helping organizations achieve improved performance. With experience in public and private sector ventures, combined with advanced knowledge and credentials in value adding disciplines such as Lean Six Sigma, continuous improvement, and project management, Rick possesses a rich background as a consultant for many areas where LTS is active.

Rick`s experience includes healthcare, where he has been a director of quality and patient safety as well as a radiation therapist; the oil and gas sector in Alberta, where he has completed numerous consulting engagements, and delivered Lean and Lean Six Sigma training and leadership coaching to executives, managers and internal staff; and the agriculture area, where he has worked with the greenhouse industry in BC.

Keith Willoughby

Consultant, Logistics and Modelling, PhD, LSS Black Belt

Keith is an associate dean at the University of Saskatchewan’s Edwards School of Business. He holds a doctorate in operations management from the University of Calgary, and is certified as a Lean Six Sigma Black Belt. From 2005-2008, he worked as a senior operations research specialist with the Health Quality Council, an independent agency that reports on the quality of healthcare in Saskatchewan and collaborates with partners in system improvement efforts.

Keith has also worked for the Saskatchewan government and the Saskatchewan healthcare sector on several consulting projects involving Lean and operations research applications in advanced clinical access, acute care bed modelling, data request process flows, and out-of-province/out-of-country health service requests. In addition he has consulted in the private sector, including for the Canadian Football League. Keith is an active researcher in process improvement and business analytics applications, and delivers a wealth of knowledge to the LTS team.

Laurie Ford

Personal Leadership Effectiveness

Laurie Ford is a consultant to managers and executives in business, government agencies, and associations on organization redesign and change implementation.

Together with Jeffery D. Ford, she has co-authored The Four Conversations: Daily Communication that Gets Results (Berrett-Koehler, 2009), which identifies four types of conversations that underlie personal leadership effectiveness. It was awarded the Best Management Book of 2009 by 800-CEO-READ and was also a top-ranked Globe and Mail Business Book of the Year.

Jeffery D. Ford

Personal Leadership Effectiveness, PhD

Jeffrey is an expert on personal leadership effectiveness at work, and a professor of management at Fisher College of Business, Ohio State University. He earned his PhD in Organizational Behaviour from Ohio State University, and a Bachelor of Science, Marketing and Statistics, from the University of Maryland. Jeffrey is an award winning author, gifted speaker, facilitator, and trainer. His research and teaching experience form the basis for his books.

Co-authored with Laurie Ford, The Four Conversations: Daily Communication that Gets Results (Berrett-Koehler, 2009), identifies four types of conversations that underlie personal leadership effectiveness. It was awarded the Best Management Book of 2009 by 800-CEO-READ. Jeffrey designs and teaches MBA courses for working professionals. His course on leading and managing change focuses on how to be personally effective when engaged in implementing change, and has students work on real changes in their workplaces. Jeffery is passionate about creating leadership effectiveness, as well as establishing a positive learning environment where individuals can succeed.


Registration now open for the Laurie Ford seminar 

LTS Presents: How Leaders Can Use the Four Conversations


Tuesday, February 10, 2015

9 am to 4 pm


Canad Inns Garden City, 2100 McPhillips St., Winnipeg MB


Full day seminar, includes lunch, coffee breaks, and a copy of Laurie and Jeffrey Ford’s book, The Four Conversations, for $225.00 plus GST. You can use a major credit card—


if you want to make a group booking or pay with a corporate purchase order number, 
please call Stacey Harder at 306.531.6622 or email Stacey@ltsee.com

  • Price: $225.00 Quantity:
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