March 27, 2015
Below you can watch a video of Dale’s recent presentation on “The Paradox of Staff Engagement,” given at the 2015 ASQ North American Lean Conference in Phoenix Arizona, in early March:
The presentation includes this excellent quote from Peter Drucker:
“No organization can depend on genius; the supply is always scarce and unreliable. The purpose of an organization is to enable common people to do uncommon things.”